1. Introduction
Bijoux Bridal is dedicated to safeguarding your privacy and maintaining transparency concerning the collection, use, and protection of your personal information. This Privacy Policy outlines how we handle your personal data in compliance with the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal information:
2.1. Information You Provide
- Contact details, such as your name, email address, phone number, and postal address.
- Appointment information, including your preferred appointment date and time, your wedding date, and the names of any guests attending with you.
- Dress preferences and sizing information shared with our stylists during your consultation or appointment.
- Payment and transaction details when you place an order, pay a deposit, or settle a balance for a wedding dress or related service.
- Any other information you provide voluntarily when contacting us, subscribing to our Wedding Planning Guide, leaving a review, or interacting with us on social media.
2.2. Automatically Collected Information
- Log data, including your IP address, browser type, operating system, and other technical information.
- Cookies and similar technologies (including those used by Google Tag Manager and analytics services) that help us understand how visitors use our website. You can manage your cookie preferences using your browser settings or our cookie banner.
3. How We Use Your Information
We use your personal data for the following purposes:
- To manage your bridal appointments, consultations, and dress fittings.
- To process orders, deposits, and payments for wedding dresses and related products or services.
- To communicate with you, including responding to enquiries, sending appointment confirmations and reminders, and providing updates on your order.
- To send you our Wedding Planning Guide and, where you have opted in, marketing communications about new collections, designers, and in-store events.
- To send you useful offers and helpful guides through our newsletter, keeping you informed and inspired throughout your wedding planning journey.
- To improve our website and services by analysing usage patterns and trends.
- To comply with legal obligations and resolve disputes.
4. Data Sharing
We may share your personal information with:
- Trusted third-party service providers who assist us in delivering our services, such as payment processors, email and marketing platforms, website hosting providers, and analytics providers.
- Wedding dress designers and suppliers where it is necessary to fulfil your order (for example, when ordering your chosen gown in your selected size).
- Legal authorities when required to meet legal obligations or protect our rights and safety.
We do not sell your personal information to third parties.
5. Data Security
We employ appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.
6. Your Data Rights
Under UK data protection law, you have the following rights:
- The right to access your personal data.
- The right to rectify inaccurate or incomplete information.
- The right to request the deletion of your data under specific circumstances.
- The right to restrict processing when applicable.
- The right to data portability for your personal data.
- The right to object to processing, including for direct marketing purposes.
- The right to withdraw consent at any time where we rely on consent to process your data.
- The right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. For example, transaction records are retained for the period required by HMRC, and appointment records are retained for as long as needed to support your wedding journey with us.
8. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:
Location: 50 Castle Street, Hamilton, South Lanarkshire ML3 6BU
Telephone: 01698 200122
Email: hello@bijouxbridal.com
9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the date of the latest revision will be indicated.
10. Governing Law
This Privacy Policy is governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
